Home > Uncategorized > Inactivate and Resolve case using Javascript

Inactivate and Resolve case using Javascript

Today i got some intersting requirement from my client ,it goes as below
They asked to set case as resolved when particular value from the picklist selected in the case form.so i was trying to trigger Actions-> Resolve case .with javascript just i’m able to expand the Action menu not able to trigger Resolve case click.Finaly i tried to use Ajax webservice call to set case as resoleved .That worked the code as below

function ResolveCase() {

// Activate / deactivate contact

var xml = "<?sXml version="1.0" encoding="utf-8"?>";

xml +=

"<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/&quot; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance&quot; xmlns:xsd="http://www.w3.org/2001/XMLSchema">&quot;;

xml += GenerateAuthenticationHeader().toString();

xml += "<soap:Body><Execute xmlns=’http://schemas.microsoft.com/crm/2007/WebServices’><Request xsi:type=’CloseIncidentRequest’>";

xml +=


xml +=

"<statuscode>5</statuscode><subject>Case resolved</subject><description>case resolved</description><incidentid type="incident">" + crmForm.ObjectId + "</incidentid>";

xml +=

"</IncidentResolution> <Status>5</Status>";

xml +=


var oXmlHttp;

var arrProgIds = ["Msxml2.XMLHTTP", "Microsoft.XMLHTTP", "MSXML2.XMLHTTP.3.0"];

for (var iCount = 0; iCount < arrProgIds.length; iCount++) {

try {

oXmlHttp =

new ActiveXObject(arrProgIds[iCount]);



catch (e) { }



"POST", "/mscrmservices/2007/crmservice.asmx", false);


"Content-Type", "text/xml; charset=utf-8");


"SOAPAction", "http://schemas.microsoft.com/crm/2007/WebServices/Execute&quot;);

oXmlHttp.onreadystatechange =

function() {

if (oXmlHttp.readyState == 4) {






function WSResultHandler(resp) {


window.opener.location = window.opener.location;




Happy coing

Categories: Uncategorized
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