Home > MS CRM 4.0 > Error message when you try to view a report in Microsoft Dynamics CRM 4.0: “The report cannot be displayed” The item ‘/’ cannot be found. (rsItemNotFound)

Error message when you try to view a report in Microsoft Dynamics CRM 4.0: “The report cannot be displayed” The item ‘/’ cannot be found. (rsItemNotFound)


 
 
This morning we were running into issue in MS CRM reports.When ever we try to run a report it was showing error message as below

"The item ‘/OrgName_MSCRM/4.0/{8784F8CF-149E-DE11-A7FF-00221927FA8E}’ cannot be found. (rsItemNotFound) " 

The issue is we recently changed the reporting server sql of the one organization from testserver to staging server where the CRm reports are not published by default.

The fix for this is , Publishing reports in new Report server.The steps to do this as follow

  1. Click Start, click Run, type cmd, and then click OK.
  2. At a Command Prompt, change the directory to the following folder:
    Drive:Program FilesMicrosoft Dynamics CRMTools
  3. Type the following command:
    publishreports.exe Orgname

    Note The Orgname placeholder represents the name of your organization for which you want to publish reports.

  4. Press Enter.

Thats it.

 

 

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Categories: MS CRM 4.0
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