Home > MS CRM 2011 > MS CRM 2011 Re-Send Failed CRM E-mails in bulk

MS CRM 2011 Re-Send Failed CRM E-mails in bulk


Sometimes because of various reason email created and send from CRM 4.0 fails to reach the destination and in this case CRM changes the email status to “Failed”
If you want to resend the email then you can easily do this using some simple workflow and then manually running this against the relevant emails. Following are the steps for the same..

Step 1: Go to Settings -> workflow – > click New

Step 2: Enter Workflow name “Send Failed email again” and then select entity as Email

Step 3: Remove/Deselect option to start this “Record is created” and select the option to run this on Demand as follows

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Step 4: Now add steps to change the status of original email from “failed” to “Pending send ” and Update No.of delivery attempt to  0 .

Step 5 .Finally publish the workflow

Step 6: select the relevant email with status “failed” and click run workflow button and select the workflow created in above step.

This will resend all the failed emails ..

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Categories: MS CRM 2011
  1. June 17, 2014 at 3:03 pm

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  2. August 29, 2014 at 10:28 am

    I was recommended this web site by my cousin. I’m not sure whether this post is written by him as no one else know such
    detailed about my problem. You are amazing!

    Thanks!

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