Home > MS CRM 2011 > The set of folders cannot be opened ”.

The set of folders cannot be opened ”.


This morning when i was trying to setup Outlook Client 2011 for one my users it was throwing following error

trr

Solution :

There is no single concrete Solution for this issue .Though there are few solution that worked for different users

1.Run the command: outlook.exe /resetnavpane  this will reset outlook settings and resolved this issue for some users.

2. Check the Language id in the registry key of CRM @

[HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}]

set UserUILanguageId  key value to either 00000409 or your organizations base language id.

3. Delete all the files under following folder ..

C:\Users\username\AppData\Local\Microsoft\MSCRM\Client

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Categories: MS CRM 2011
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