Home > MS CRM 2011 > MS CRM 2011 IE 9 Crashes when closing a form too quickly

MS CRM 2011 IE 9 Crashes when closing a form too quickly


Many of users kept on reporting  IE crash issue for sometime  and i had sometime today to look into this issue. Even i was able to reproduce this issue in all our CRM environment

Production,Test ,Dev and our Online CRM. After googling some time  i found the issue and fix from the microsoft KB article..

When you use Microsoft Dynamics CRM 2011, Internet Explorer 9 may reload and cause CRM to crash

CAUSE :

This is caused by the Internet Explorer 9 Hang Resistance Feature. The Hang Resistance feature is enabled by default in Windows Internet Explorer 9. Setting the HangRecovery value to 0 disables this feature; setting it to 1 enables it.

SOLUTION :

Eitehr you can use FIX it from microsoft web site :

http://support.microsoft.com/kb/2698959

As a workaround, use the steps below to disable this feature:

1. Point to the Start menu, click Run, and then type regedit.
2. Navigate to HKEY_Current_User\Software\Microsoft\Internet Explorer\Main
3. Right-click Main, and then select new DWORD (32-bit) Value
4. Enter HangRecovery as the name.
5. The default value will be 0.

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Categories: MS CRM 2011
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